FAQ
Questions, answered clearly.
A few things clients often ask before booking. Can’t see yours? Call or WhatsApp us.
How do I get a quote?
Use the quote calculator for a quick estimate, or contact us by phone, WhatsApp, or the enquiry form. We’ll confirm an exact quote once we understand the space and schedule.
Which areas do you cover?
We’re based in Gravesend, Kent and regularly serve surrounding towns. We also support wider UK commercial and institutional work — ask us about your location.
Are you insured?
We’re happy to share insurance and staff screening details when you enquire. Ask us for the documents relevant to your booking.
Do you bring cleaning products and equipment?
Yes for most bookings. If your site requires specific products or protocols (for example healthcare), tell us in advance and we’ll align with your standards.
Can I arrange a regular cleaning schedule?
Absolutely. Weekly, fortnightly, and monthly schedules are common for homes and offices. Schools and facilities often need term-time or after-hours patterns.
How do keys and access work?
We’ll agree a secure access arrangement with you before the first visit — whether that’s meeting on site, key safe, or building reception protocols.
What if I need to cancel or reschedule?
Please give as much notice as you can. We’ll do our best to rearrange promptly around your needs.
Do you offer deep cleans after building work or moves?
Yes. Our deep cleaning service is designed for resets after moves, events, or heavy use. Tell us the condition of the space when you enquire.